Kenya’s Quality Drive Gains Momentum as KEBS Graduates New Crop of Professionals

By Liz Anyango 

Quality is more than a certificate on the wall. It is about how organisations work, serve their customers and improve in a constantly changing economy. This was the message at the Kenya Quality Awards 2026, where the Kenya Bureau of Standards (KEBS) celebrated newly qualified Certified Quality Professionals (CQPs) and organisations committed to raising the quality bar.
Speaking during the event at Argyle Grand Hotel in Nairobi, KEBS Managing Director Esther Ngari, EBS, challenged the newly certified professionals to put their training into practice and use it to improve standards and service delivery across the country.

“Go forth and make quality count,” Ngari told the graduands.

For the KEBS boss, the graduation was not simply the end of a training programme. It marked the beginning of a professional responsibility to champion quality wherever the graduates work.

The Certified Quality Professional programme equips participants with skills in quality management, standards adoption and continuous improvement. These skills are increasingly important as businesses and public institutions seek to improve efficiency, meet customer expectations and remain competitive.

The event was presided over by Deputy Chief of Staff Amos Gathecha, who challenged organisations to make continuous improvement part of their everyday operations.

“Every organisation represented here tonight has a different story, but we all face the same question: how do we continue delivering better value in a world that keeps changing?” Gathecha posed.
He identified listening to customers, improving internal processes and embracing innovation as key to maintaining high standards.

He also cautioned organisations against becoming comfortable with simply being “good enough”, urging them instead to keep looking for ways to improve.

“Tonight’s recognition is a celebration, but it is also a reminder that quality is a journey we all have a role to play in,” he said.

The message comes at a time when quality management is increasingly tied to Kenya’s economic ambitions. Strong standards can help improve consumer confidence, strengthen production and service delivery, support innovation and enable businesses to compete in local and international markets.

For KEBS, developing a pool of qualified quality professionals is therefore an important part of strengthening Kenya’s standards infrastructure.

The newly certified CQPs are expected to take their knowledge back to their workplaces and help organisations build effective quality systems, identify gaps and drive continuous improvement.

The Kenya Quality Awards also provided an opportunity to recognise organisations and individuals that are setting benchmarks in quality, performance and excellence.

But beyond the awards and celebrations, the central message remained clear: quality cannot be treated as a one-off achievement.

It requires consistency, innovation and a willingness to keep improving.
For the newly qualified professionals, the real test now begins taking what they have learned from the classroom and turning it into practical change in the organisations and communities they serve.

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